Legal

Return Policy

This policy outlines return-related conditions applicable to the SeSTA Procurement Portal.

Last updated: 2026

No Returns or Exchanges

As this portal is used solely for procurement and tendering purposes, it does not support customer returns, exchanges, or cancellations applicable to e-commerce platforms.

Procurement & Contractual Conditions

Any rejection or replacement of materials will occur only under contractual procurement terms and tender specifications after inspection by SeSTA.

Vendor Responsibilities

Vendors cannot initiate returns of supplied goods unless specifically instructed by SeSTA under contractual obligations.

For any discrepancy, clarification, or issue related to tender submission, payment, or procurement process, vendors may contact SeSTA at procurement@sesta.org

Need Procurement Clarification?

Our procurement team is available to assist with any return or contract-related queries.

Contact Procurement Team